Help and support

We'd love to hear from you

Should you have any questions or need some help, we’d love to hear from you. You can find answers to most questions in our FAQ below. For anything else, please use our contact form below or click the live chat button at the bottom of this page.

Get in touch

    FAQ

    Which payment methods do you accept?

    We accept card payments via Stripe and Paypal

    Is there a minimum order quantity?

    We have a minimum order of 10 cards per design.

    Does the volume discount apply across multiple designs?

    A volume discount is available for up-to 4 different designs. This discount is slightly less than the single design discount shown in our pricing table and it applies to designs using the same card spec and quantity. You can simply create up to 4 different designs using the same card size, material and quantity and the discount will be calculated during checkout.

    Do you offer cellophane bags?

    We have taken the decision not to supply cello bags in order to limit plastic pollution.

    Does prices include VAT?

    All prices are shown with VAT included

    Can I cancel my order?

    Due to the fast turnaround times we offer, we may not have the time to cancel your order. But please get in touch as soon as possible, and we’ll do what we can

    Can I amend my order?

    There is a small window where we may be able to amend your order before it goes to print, but unfortunately there is no guarantee. Please contact us as soon as you can and we’ll do what we can to sort it out.

    What happens if I'm not happy with my cards?

    Please make sure you download and check the proof before ordering. If the prints turn out to be very different from the proofs we will do our best to put things right.

    Do you deliver outside the UK?

    Unfortunately we can only deliver to the UK right now

    Can I upload print ready PDF?

    Right now, you have to use our Card Maker to create your designs. But you can upload the front and back as full images in JPEG and PNG.

    How long will my order take?

    All standard cards will be printed and shipped the next working day. Typically you will get your order within 3 working days if not sooner.

    What inks do you use?

    All inks are designed specifically for HP Indigo digital presses. Unlike printer toner used by less sophisticated printers these are a hybrid ink which produce a fantastic finish. They are also compostable.

    What paper options are availabe?

    We offer the following boards:

    350 gsm Uncoated,

    350 gsm Silk

    350 gsm Recycled Silk

    300 gsm Recycled Uncoated