Privacy policy.

Our contact details 

Name: Data Privacy

Registered Address: Crearty  Limited, 1a City Gate, 185 Dyke Road, Hove, England, BN3 1TL

Phone Number: 01273 044312

E-mail: hello@crearty.io 


Introduction

Crearty is registered UK business (Registration number 13378096). We are committed to respecting the privacy of our website visitors and customers. This privacy policy tells you how Crearty will use your personal data when you visit our website, interact with us, or buy products from us. 

It provides you with the types of personal data we collect from you and how we use your data, as well as your rights to control our use of your personal data. 

This privacy policy was last updated on 24th of September 2021. 


The type of personal information we collect 

When you visit Crearty, create an account, use the website or purchase a product from us, we may collect and process the following information:

  • Email and password login information

  • Name, Billing and delivery addresses, email and phone number(s);

  • Payment method (e.g credit card, debit card, Stripe or PayPal) BUT we will never know or store your card number;

  • The images you upload and other content you create such as greeting messages;

  • Correspondence with and from Crearty;

  • Your preferences about receiving communications from Crearty;

  • Usage data, including information about how you use our website, products and services. Though website tracking and analytics tools;

  • Any details we may ask you to submit to verify your identity.

We may also collect Aggregated Data which is not considered personal data under law as it does not reveal your identity.  

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you when you:

  • Create an account on our website;

  • Sign up to receive Crearty news and offers;

  • Create designs for products on our website;

  • Order our products; 

  • Engage with us on social media;

  • Contact customer services;

  • Leave comments or reviews of our products. 

How we use your personal information

We use the information that you have given us in order to:

  • Associate your account and product purchases with you, and to verify your identity;

  • To provide customer support and improve our platform and your experience;

  • To process payments you make for our products;

  • To pass your order for fulfillment by third party providers and partners.  

  • To contact you by your chosen form of communication in relation to support queries or  orders placed with us. 

  • Anonymised website usage data may be shared with third party analytics and monitoring platforms as well as companies. This is all to help improve our platform and user experience.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are: 

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting hello@crearty.io 

(b) We have a contractual obligation with you to take your payment via third parties and deliver goods you’ve purchased

How we store your personal information 

Your information is securely stored in data centres conforming to ISO 27001 and HDS certification.  

We keep your personal information and content including photos while you actively use the website. We will dispose of your information by deleting all personal and user generated content following a 2 year period of inactivity. We will make every effort to contact you and request you login to the account, before deleting any personal data.

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal information. 

  • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

  • Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at hello@crearty.io if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at hello@crearty.io. 

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:        

Information Commissioner’s Office

Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk